Arran: ‘Scotland in miniature’
1 July 2013, 5 days from £385pp (was £435pp)
Scenic Scottish Railways
12 July 2013, 4 days from £335pp (was 385pp)
A Taste of Orkney
12 July 2013, 4 days from £375pp (was £425pp)
The Isle of Barra
17 August 2013, 4 days from £385pp (was £425pp)
Scotland’s Royal Castles
24 June 2013, 4 days from £299pp (was £355pp)
Ask our Reservations team for details
Brightwater aims to provide the highest standards of customer service and to maintain these standards we need to collect certain information from you. In doing so, we are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.
We would also like to use some of your details so that Brightwater and partners can, from time to time,send you information (by post or e-mail) including offers and updates, that we think may be of interest. If you do not wish to receive such approaches in the future, please let us know as soon as possible by telephone or letter.
When you e-mail us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.
In order to process your booking, we need to collect certain personal details from you. These will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition which may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass some information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Our website automatically deploys four, sometimes five cookies when you arrive at our website, provided cookies are not blocked by your browser. The first four cookies allow us to track visitor statistics and site usage. The fifth cookie is only set when you come to our site via one of our trusted affiliate partners and tracks affiliate performance.
Many thanks to all our suppliers of the wonderful photographs used in this website.
We are particularly grateful to Ray Cox for his wonderful Scottish Garden images ‐ www.rcoxgardenphotos.co.uk
Scottish Viewpoint ‐ www.scottishviewpoint.com
And the many lovely shots that get sent to us from our Tour Managers and passengers.
All text on this site is copyright Brightwater Holidays 2012.
Your completed booking form must be sent with the appropriate deposit and the premiums for any insurance if required. If you choose to take our insurance we could ask that you read all sections of the policy document fully. There is a 14 day cooling off period in which you can return the policy for a full refund if it does not meet with your requirements. The person signing the booking form warrants that he/she has the authority of all other persons included in the holiday to make the booking on their behalf. Upon receipt of your booking form we will reserve your holiday, if available, and send a confirmation/invoice which will advise you of the balance due. YOU MUST PAY THE BALANCE IN FULL EIGHT WEEKS PRIOR TO DEPARTURE UNLESS OTHERWISE STIPULATED.
VISA/MASTERCARD/BARCLAYCLARD/SWITCH/DELTA/MAESTRO are accepted for deposits with no surcharge. All full payments and final balances paid by debit or credit card will be subject to a 2% administration charge.IF YOU CANCEL YOUR HOLIDAY
|Days notice prior to Departure Date||Cancellation charge % of holiday price|
|More than 56 days||Deposit only|
|31 - 56||50%|
|15 - 30||95%|
|0 - 14||100%|
The cancellation charges will apply from the day we receive written confirmation. You may make a claim on your Holiday Insurance if the reason for cancellation falls within the terms of the insurance policy.
In the unlikely event that you have a complaint please inform your tour guide immediately so that action can be taken on the spot. If the matter cannot be resolved complaints should be submitted in writing to us within 20 days of your return from holiday. We cannot accept liability for claims reaching our office more than 20 days after the conclusion of the holiday concerned.
A full passport is essential for travel to all destinations outside of the UK. All passports should have at least three months left to run from the date of return to the UK, although some countries require you to have up to eight months validity on your passport. It is the responsibility of travellers with non-EU passports to obtain the necessary visas, documentation etc. for all overseas holidays.
IF WE CHANGE YOUR HOLIDAY
It is unlikely that we have to make any changes to your holiday, but we do plan the arrangements many months in advance. Sometimes we do need to make changes which we reserve the right to do at any time. Most changes are minor, but where they are significant you will be informed as soon as is reasonably possible. Please note pick-up points are subject to minimum numbers and will be confirmed when we send out joining instructions.
IF YOU CHANGE YOUR HOLIDAY
If, after we have accepted your booking, you wish to change details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £30 per person will be charged and a revised invoice will then be issued.
IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstance to cancel your holiday. In the unlikely event of this being necessary we will offer you an alternative available holiday or a full refund of all monies paid. A minimum of 20 passengers is required to operate a tour with a Brightwater Holidays representative.
THE PRICE OF YOUR HOLIDAY
It is our policy to calculate holiday costs at prices which include any increase planned by hoteliers, transport companies or other suppliers known at the time. The costing date for each holiday together with the relevant exchange rates are shown on your Confirmation of Booking. However, if holiday costs do increase after this date due to governmental action, fuel or currency fluctuation, the extra amount will be passed on in the form of a surcharge, not less than 30 days before departure. We guarantee any extra amount advised at this time will be the final amount to be paid by you and any further increases will be borne entirely by us. In exchange for this financial risk, no refund will be made in respect of change in holiday costs or exchange rates, which are favourable to us. We guarantee to absorb any amount equivalent to 2% of the holiday price (excluding any amendment charges and insurance premiums). Only amounts in excess of 2% will be surcharged.
EHIC Card (For medical assistance for British Citizens Overseas)
A European Health Insurance Card (obtainable online at www.dh.gov.uk, by phone: 0845 606 2030 or by post at EHIC Applications, PO Box 1115, Newcastle Upon Tyne, NE99 1SW) is recommended for all holidays to Europe. Please note this is not a substitute for travel insurance but replaces the E111.
OUR RESPONSIBILITY TO YOU
Brightwater Holidays will accept responsibility for the proven negligent acts and omissions of: employees or agents and suppliers, sub-contractors, servants and/or agents of the same whilst acting within the scope of or in the course of their employment in respect of claims arising as a result of death, bodily injury or illness caused to the signatory to the contract and/or any other named persons on the booking form.
Brightwater Holidays do not accept responsibility or liability to any person for loss of baggage, money or other property whatsoever. Brightwater Holidays do not accept liability for any loss or additional expenses caused by delay or interruption to travel services through weather conditions (such as fog), civil disturbance, strikes, wars, floods, sickness or any circumstances amounting to Force Majeure.
It is a requirement of booking that you are adequately insured.
While there are no age limits or health requirements on our holidays, please note that for certain destinations, for example the smaller Scottish islands, a good degree of mobility is required to get the most out of the holiday.
It is a condition of booking that you have adequate insurance protection for all overseas holidays and we strongly recommend insurance cover for all other holidays.
Brightwater Holidays may share your information with other business partners. We, or they, may wish to contact you with details of future offers. If you do not want your details passed on please tick the relevant box on the booking form.
We strongly advise you to take out Brightwater Holidays' recommended travel insurance.
BRIGHTWATER HOLIDAYS OPERATE A NO SMOKING POLICY ON ALL COACHES.
FINANCIAL PROTECTION All Brightwater Holidays departures are protected by ATOL (air holidays) and ABTOT (coach holidays) for your financial protection.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Brightwater Holidays has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of Brightwater Holidays' insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Brightwater Holidays.
In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.
See more at Brightwater Holidays / ABTOT